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Not getting my planes


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#1 track

track
  • Posts: 4

Posted 03 July 2020 - 19:22

Hello,

 

I just bought a couple of planes and the Chanel Map but i didn't get them yet.

 

I made the purchase like 40 minutes ago and nothing.

 

Please help

 

Purchase confirmation Product Rise of Flight   Transaction date 07/03/2020 Merchant Xsolla Purchase description Channel map, Felixstowe F.2A, Fokker E.III User titovill66@hotmail.com Purchase: Channel map, Felixstowe F.2A, Fokker E.III $5.47           Subtotal $5.47   Total $5.47


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#2 J18=Fritz_Gerald

J18=Fritz_Gerald
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Posted 03 July 2020 - 20:05

Are you sure you bought them with the right account?


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#3 Panthercules

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Posted 03 July 2020 - 22:51

Have you logged in online since your purchase? Also, you may want to edit your post to remove your e-mail address.


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#4 track

track
  • Posts: 4

Posted 03 July 2020 - 23:29

Yes, I connected online a couple of times but nothing yet.

 

When I connected  and tried the purchase the same plane again, a message said I already have the plane. i can only buy it as a gift

 

But is not there. 

 

I bought many planes before, So what I did is purchase the planes on the store, I received the invoice and thats it. I didn´t recieved any confirmation email

 from ROF or nothing similar.

I´m missing something ??????.


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#5 Panthercules

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Posted 08 July 2020 - 16:13

Can't really tell what may be going wrong based on the info provided - your best bet may be to submit a ticket and see if the support team can get it straightened out for you.

 

 

I'm pretty sure this link will get you to the place to submit a ticket:  https://riseofflight...equest/nologin/


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