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Question regarding reactivation of an age-old account


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#1 Plywood

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Posted 02 December 2018 - 13:16

Hi!

I bought RoF shortly after release and occasionally dabbled in it but couldn't really get into it (the fact that my PC could barely run it at the time didn't help). Yesterday I reinstalled it after years of absence to finally get some solid flight hours logged, only to find out that I remember pretty much nothing of my old account. Basically all I got is the registration key, can't even remember the email address I used back then. Now I know this isn't much to go on and I have no clue if my account even still exists after years of inactivity. Did anyone of you face a similar problem and can tell me if maybe the support could at least tell me which email address I used back in the day or if my account is a write-off?

Thanks for any kind of help!


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#2 Panthercules

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Posted 02 December 2018 - 16:35

Welcome back to RoF and the Forums!

 

Did you buy a lot of content/planes on that old account?  If not, then I wouldn't bother trying to remember/reactivate the old account - just D/L the latest copy of the game from the RoF website and start over again.  The game comes with 3 free planes to fly, and with the fairly frequent sales it would be easy and cheap to replace whatever content/planes you used to have unless you'd really bought a ton of stuff before.

 

You could try to ask support about it, but if you can't remember which e-mail address you used I'm not sure how they would figure out who you were and authenticate what your old account was - but I guess it wouldn't hurt to submit a ticket and see what happens ( https://riseofflight...upport/request/ )


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#3 Plywood

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Posted 02 December 2018 - 16:53

Thanks for our reply!

Yes, I bought quite a few planes, pretty much all of the "heavy hitters" if I remember correctly. I'll try my luck with support. Can't blame them if they can't help me but maybe they can trace my registration key to my old email address, then I could probably brute force my way through my old password list.


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#4 Plywood

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Posted 04 December 2018 - 13:25

Hi, me again. Everything worked out. Thanks again to the support team!


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#5 Panthercules

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Posted 04 December 2018 - 17:13

Great!  Glad you got it sorted.


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#6 skiptooth

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Posted 28 December 2018 - 19:32

I have a similar problem as Plywood. My old desktop crashed and I have no way of recovering my old game files. Is there a way to reactivate my game from the ROF website? I'm waiting for a response from customer service, but if anyone has successfully done this could you let me know.

Thanks.


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#7 Panthercules

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Posted 29 December 2018 - 03:13

I have a similar problem as Plywood. My old desktop crashed and I have no way of recovering my old game files. Is there a way to reactivate my game from the ROF website? I'm waiting for a response from customer service, but if anyone has successfully done this could you let me know.

Thanks.

 

There is really no need to "recover your old game files" - the master server knows what content you have purchased, so all you need to do is re-install the current version of the game from the Free-2-Play link on the RoF website (either the official link or the alternate link I have made available here: https://riseofflight...ge-alternative/), run the update from the game's launcher, and then log into the game "online" (using the same e-mail/password combo you used to sign onto your old copy with) at least once so the master server can tell your local copy what content you are authorized to use, and all your content should be available to you at that point.


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#8 skiptooth

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Posted 29 December 2018 - 20:33

Thanks Panthercules. I got an almost immediate response from customer service, told me the same thing. I didn't think it would be so easy. Thanks again for the response.


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