I have bought the PC DVD game and also downloaded the free game of Rise of Flight.
The bought PC DVD game says on the box that the game includes the plane, Dr 7 ?.. do they mean the Fokker DVII ?... and the booklet features the Fokker DVII … but there is NO ‘free’ Fokker DVII ! with my bought game !
Anybody else not getting the Fokker DVII in the bought PC DVD version.
Which version do you have currently working?
Some perhaps all DVD versions are known to have compatibility issues and it is recommended not to install them.
With the free downloaded version working, I believe you should be able to activate the numeric key supplied with the DVD, which should give you whatever content is included with that version. In the event of difficulty you can always raise a ticket with support. You can avoid disappointment by not expecting an instant response.
EDIT. Quite aside from the above, the Fokker DVII (not the DVIIF) is known to get randomly enabled on players' accounts when purchasing other aircraft. It doesn't happen always and I don't know what triggers it, but it does happen.