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Release of purchased planes


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#1 Oorpii

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Posted 04 March 2016 - 07:46

How long will it take until new planes I've bought will be released and able to use?

My account on website/store say I have them but they're not available in game.

Should I contact support?


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#2 J2_Trupobaw

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Posted 04 March 2016 - 10:10

Yeah, they should be available immediately after you log in online. The only "legit" reason you should not see planes after buying them is that you run the game in offline mode - the game server needs to tell your game you own the planes now. Or you log into game and store with different email address :). Otherwise, contact support.

 


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#3 Oorpii

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Posted 04 March 2016 - 10:32

Ok, thanks, offline mode is probably the reason.


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#4 Nicamann

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Posted 25 June 2016 - 21:37

Bought two items and I've written to you 3 different times and I still have no reply to any of my queries I have both receipts confirmation that the money was taken out of my card but still I have no planes. Where should I send these receipts to I send them 2 customer service
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#5 Panthercules

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Posted 25 June 2016 - 23:50

Bought two items and I've written to you 3 different times and I still have no reply to any of my queries I have both receipts confirmation that the money was taken out of my card but still I have no planes. Where should I send these receipts to I send them 2 customer service

 

Welcome to the Forums!  Sorry you're having problems.  If you've tried logging in to the game in online (rather than offline) mode since you bought the planes, with the same ID/password, they should be - if they're not, you'll need to send in a ticket to the devs.  (IIRC, I think it's done via the following link:  http://riseofflight....upport/request/ )


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#6 Hiromachi

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Posted 27 June 2016 - 13:36

I have exactly the same issue, my money from paypal were taken and 4 packs on steam appeared in DLC section :

- Battle of Saint-Mihiel

- Ace Pack

- Birth of Warbirds

- Legendary Bombers

 

However in game only first one is available and so I can fly with my Nieuport 28C, but no modifications for it are available to select before the mission in hangar, nor I can play (in Quick mission for instance) with machines from last two packs. I guess its time for a ticket.


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#7 J2_Trupobaw

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Posted 25 February 2018 - 19:25

Hiromachi, did you activate the cd-keys of your DLCs on store page here?


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Forum moderator.

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“Now now,” Akua chided. “Personal attacks are the mark of failed argument. If you’ve no counterpoint to offer, such flailing only serves to shed further light on your incompetence.”


#8 J2_PikeStance

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Posted 25 February 2018 - 23:57

Do you think after a year and a half he is still checking forum?
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#9 J2_Adam

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Posted 26 February 2018 - 01:04

Lol


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#10 J5_Klugermann

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Posted 26 February 2018 - 14:49

It's a Polish thing. Internet is slow there.


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#11 J2_PikeStance

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Posted 26 February 2018 - 17:03

Well, Reagan had some great jokes. 

 


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