Hello, Just thought I'd mention a positive product Support encounter :-).
Bought RoF from EB Games in Brisbane last weekend.
I found when i went to activate on the RoF Activation site, that i got an "invalid licence key" message, i read the forums (searched for "activation"), found a mention of something like my specific issue, (which was the RoF box was the Channel Battles Edition, but the disk was the Iron Cross Edition), anyway i took a photo of the monitor showing the RoF website licence activation screen (with the activation code displaying, as well as the error message), also the photo showed my hand holding the RoF disk, RoF box (with product code visible), EB Games receipt (clear photo so purchase date details can be seen), and brief description of issue. Needless to say the issue was promptly sorted out and i am happily fying.
I guess what i am trying to impress is that when dealing with any product support system, if you want action to occur quickly and promptly, please provide upfront, before even being prompted (if you dont want to waste time with trivial back and forth communications), everything you think would useful. What would you want to know if you were trying to find out what was wrong?