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Wepon mod HD1


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#1 hq_Peter_Zvan

hq_Peter_Zvan
  • Posts: 543

Posted 30 July 2014 - 03:30

I have bought both the field mod and the wepon mod for the HD.1 today.
Field mod was added to my account, however the wepon mod is still locked out.
I have checked in my profile and license - only the field mod is registered there, in my pay pal account I have however both transactions listed.
This is the first time something like this happened to me.
Can please one of the support guys help me here.
Thank you. :S!:
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#2 loopy

loopy
  • Posts: 94

Posted 30 July 2014 - 15:53

i bought the hd today and my paypal account shows the transaction as completed, but i got an email back from 777 saying that i had not paid, there seems to be a balls up somewhere.
i also noticed a post by fokker you that he also has had problems.
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#3 ZachariasX

ZachariasX
  • Posts: 794

Posted 30 July 2014 - 17:07

Never use payal. Never! Only PayPal as option = No deal at all. It's that simple. CC works fast. I just bought the Hanriot plus extras. CC worked fine and I got it right away.

Z
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#4 hq_Peter_Zvan

hq_Peter_Zvan
  • Posts: 543

Posted 30 July 2014 - 17:09

Yes it seems its a pay pal thing.
Although I bought the field mod immidiatly after the weapons mod - also using pay pal and this one was normaly added to my profile.
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#5 NNFFL=YLB=

NNFFL=YLB=
  • Posts: 4

Posted 30 July 2014 - 18:46

Idem for me
I have bought weapons mod and field mod by paypal but only the weapons mod was added to my account…
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#6 ST-Zeno

ST-Zeno
  • Posts: 297

Posted 30 July 2014 - 19:21

I paid all with paypal and had no problems!
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#7 Surfimp

Surfimp
  • Posts: 1035
  • LocationSanta Barbara, CA, USA

Posted 30 July 2014 - 20:41

I paid all with paypal and had no problems!
+1, used PP to buy HD.1 on preorder as well as weapon & field mods, no problems experienced.
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#8 N28_Uberplane

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  • Posts: 1268

Posted 30 July 2014 - 22:32

No.
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#9 loopy

loopy
  • Posts: 94

Posted 31 July 2014 - 10:43

yes i have never had a problem with paypal/777 before, but i have now, its seems 777 and paypal are not interestred all you can do is to start a dispute at paypal to get my money back.
would rather have the HD
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#10 J2_Uhu_Rodion

J2_Uhu_Rodion
  • Posts: 17

Posted 01 August 2014 - 09:48

Hallo,
reading all these complaints with PayPal/777 mismatches, I was a bit worried, but I wanted the Hanriot anyway.
So I took my breath and bought it, together with other planes I was missing (I try to take advantage of the discount policy as much as I can). Went into the game to check, and planes were all there available.
Then purchased all the field mods and weapon mods: another check in and found that everything was available.
In the end I also bought the St. Mihiel map, and again I see now I can use it.
In total, I made four transactions in a few minutes, and all of them ran smooth as silk.
All in all, I can't say what went wrong with your purchases, but if it was a "bug" between PayPal and 777, now it seems it has been solved. At least so I hope.
The only thing I can suggest is to cancel the old transtaction and make it again a new one.

Cheers
Marco
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#11 J30_Ricky

J30_Ricky
  • Posts: 33

Posted 02 August 2014 - 16:40

Same for me. I bought the field and weapon mod with paypal, but got only the field mod in my account.
This was the first time I had this problem.

777 can you check my order Order #275622 ?

Thank you

J30_Ricky
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#12 LukeFF

LukeFF
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  • Posts: 7853
  • LocationRedlands, California

Posted 02 August 2014 - 20:46

Same for me. I bought the field and weapon mod with paypal, but got only the field mod in my account.
This was the first time I had this problem.

777 can you check my order Order #275622 ?

Thank you

J30_Ricky

Like it's been said repeatedly before, you gotta send them an e-mail for this sort of stuff.
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#13 Zak_1CGS

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  • Member
  • Posts: 142

Posted 02 August 2014 - 22:53

Yes, we can only help you if you tell us about your difficulties via email to customer service.
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#14 Fokker_you

Fokker_you
  • Posts: 310

Posted 03 August 2014 - 02:54

I have the solution to all the problems. Open
A dispute in PayPal to get the money back and
The use the credit card to pay. I did it and I am enjoying
That beautiful little Hanriot 777!
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#15 ChiefRedCloud

ChiefRedCloud
  • Posts: 2850
  • LocationWaleska, Georgia, USA

Posted 03 August 2014 - 19:31

I found something with the GUNS mod perhaps someone could explain to me. I purchased the Gun mod just now and it seemed to show up ok … BUT

Image

Image

The store describes three variations of the gun. I.e. Over wing Lewis, Single balloon gun, and Double Balloon gun. See first image …

In game it only shows the Over wing lewis and a single Balloon gun though the description is for Twin Balloon guns ….

Selecting the Balloon gun only comes up with a Single gun in game.

Chief
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#16 Dressedwings

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Posted 03 August 2014 - 19:56

the double balloon guns are for the HD2 chief.
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#17 ChiefRedCloud

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  • LocationWaleska, Georgia, USA

Posted 04 August 2014 - 01:09

Makes since but perhaps they should be a wee bit clearer as the description says "Balloon Guns" plural.

Chief
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#18 J30_Ricky

J30_Ricky
  • Posts: 33

Posted 06 August 2014 - 16:54

I have already send 2 emails and did not get any answers.
Thats why I am posting here. This gets annoying, its already over a week now.
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#19 ChiefRedCloud

ChiefRedCloud
  • Posts: 2850
  • LocationWaleska, Georgia, USA

Posted 07 August 2014 - 14:13

I have already send 2 emails and did not get any answers.
Thats why I am posting here. This gets annoying, its already over a week now.

Patience is a virtue. However the older I get, the more I realize I don't have a lot of virtue left.

Chief
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#20 J30_Ricky

J30_Ricky
  • Posts: 33

Posted 14 August 2014 - 17:53

RoF Support has fixed now the problem. Weapon Mod is in my account.
Thank you 777. For the others patience is need, but 777 will fix it.

Ricky
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#21 ChiefRedCloud

ChiefRedCloud
  • Posts: 2850
  • LocationWaleska, Georgia, USA

Posted 15 August 2014 - 14:05

Agreed Ricky …. the RoF staff have always done right by me.

Chief
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